Shipping & Returns Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Delivery times vary based on location and carrier. While we aim to meet estimated delivery windows, we are not responsible for delays caused by carriers, weather conditions, or other factors outside our control.
Returns & Satisfaction Guarantee
We stand behind the quality of our products and want you to feel confident in your purchase.
You may request a return within 30 days of delivery if you are not satisfied with your purchase.
To be eligible for a return:
- The item must be unused and in its original packaging, OR
- You must provide a valid reason for dissatisfaction
To initiate a return, please contact us at:
support@lab19ai.com
Include:
- Your order number
- Reason for return
- Any relevant photos (if applicable)
Refunds
Once your return request is reviewed and approved:
- You will receive instructions on how to return the product
- After we receive and inspect the item, we will notify you of your refund status
If approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days depending on your bank/provider
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Include photos of the issue
We will:
- Replace the item at no cost, OR
- Issue a full refund
Non-Returnable Items
For safety and hygiene reasons, the following may not be eligible for return:
- Products that have been heavily used or tampered with
- Items returned without prior approval
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.